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How to deal with returns ?


I received a damaged item, how do I get a replacement?

If you received any damaged item please e-mail or call us quoting your invoice number so that we know to expect back the item and state if you would like a credit or a replacement.

We will then either refund you the cost of the item and the return postage or we will send you the replacement and refund the postage from returning the original damaged goods.

 


Your’ Right to Cancel – Distance Selling Regulations.What if I change my mind and I want to cancel?

If your order has not yet been despatched please e-mail or call our customer service team as soon as possible to cancel.

 

If you have received the order and you wish to cancel then under European Law, you have 14 working days (from the day after you receive your goods) to cancel the your order with us.

You must notify us in writing (e-mail is fine) quoting your order number and your intention to cancel and return the goods.

 

Please re-package the goods in the original packaging if possible and send them back to us with a covering letter within 30 days. If we do not receive the cancelled order back, we may arrange to have the goods collected at your cost.

We will refund you your payment within 30 days of your cancelation.

Please note we will not refund the costs you incur for returning the goods.

 


What if a clothing item doesn’t fit?

If you ordered an item of clothing from us and it does not fit then we are happy to exchange the goods.

Please contact our customer service team by e-mail or telephone to arrange an exchange.

You will be asked to return the unwanted goods at your cost.

We will arrange to send you the replacement size as soon as possible depending on stock availability.

 


How do I return an item?

The goods are your responsibility until they reach our warehouse. For your protection, we recommend you use a postal service that insures you for the value of the goods you are returning e.g. recorded delivery through Royal Mail.

 

Please send your return to:

Find Something Different

FAO: Returns

Units 3-5 Thistle Park,

Crossways Road,

Bridgwater,

Somerset,

TA6 6LS

 

Please ensure you have enclosed a letter which includes your contact details or a copy of your invoice with the return.

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